“I felt 100% confident with my decision to have Charles Medical Group perform my hair restoration procedure. Patient satisfaction was the biggest issue I was searching for. I did a lot of research and spoke with several patients and ultimately decided upon Dr. Charles. His firm is very reputable. His staff was extremely helpful and comforting before, during and after procedure. During my surgery, the doctor was and relaxed. I’ll be completely honest … the surgery was NOT painful at all for me. You have no idea how scared I was going into the surgery. I was expecting terrible pain, but was pleasantly surprised when there was no pain. To begin the surgery, they numbed my head by giving me a series of injections on my forehead and back of head area. This wasn’t painful at all, just a bit uncomfortable. It was mostly due to my anxiety, since I am not a “fan” of needles at A. He was finished with the injections after about 5 10 minutes …. then it was over. The procedure itself was really no problem for me. I honestly didn’t have any pain after the surgery either. I was worried about sleeping on my donor area, but it turned out to not be an issue at all. My procedure lasted approximately 5 6 hours. However, that includes pre operative preparation, breaks and lunch. He has tons of movies you can watch during surgery, so the time flies by. I was able to sleep during most of my surgery. Dr. Charles seems to be comparable to most other doctors in the United States in regards to pricing. I wasn’t so much concerned with the price of the surgery, but was mainly concerned with his exceptional skills. I have never experienced a medical staff that was so attentive to my EVERY need. Before the date of surgery, I had many questions and was extremely surprised that Dr. Charles personally took my phone calls. In addition, I cannot say enough how comfortable the office staff and surgical assistants made me feel at ease.”