I found Dr. Charles on Instagram and was impressed with the videos that I saw, in which he explained how the process works, the different transplant methods, etc. I reached out to them and Patricia, Patient Coordinator, helped me schedule a free consultation with Dr. Charles. I had a great experience from the moment I walked into the office. I was immediately greeted and they made me feel at ease. After a brief meeting with Patricia to discuss the history of hair loss in my family and what my goals and expectations were, I was introduced to Dr. Charles. He made my feel very comfortable and explained the science behind hair loss, the success potential, and the treatments available for me, taking into consideration my family history and the quality of my donor area. We both agreed that the FUE treatment was the most appropriate for me. I returned for my treatment about a month after the initial consultation. I was the only patient scheduled for treatment that day. That made me feel that I was very important for them and that they were committed to a successful surgery. Everyone was very friendly. Dr. Charles, Haley, Roberto and the rest of the staff made me feel at ease at all times and helped me stay calmed during the process. The surgery was a complete success and they took the time to talk to me about the recovery process and the do’s and don’ts during the new few weeks. Patricia and Dr. Charles kept in touch with me for the first 2-3 days after the surgery and were available to answer my calls at any time. I recommend Dr. Charles and his team for anyone looking for a hair transplant surgery and can’t wait to see the full results in the next few months!