I had my FIRST procedure last year and just completed my SECOND one this month. Dr. Charles and his entire staff are highly skilled professionals. I consider myself fortunate. I definitely made the best possible choice entrusting Dr. Charles and his team with my head. They are all with you before, during and after, even though it’s a relatively simple and painless procedure (ok, maybe not entirely painless but certainly bearable and manageable – no worse than dental work, that’s for sure). Just a suggestion, bring a DVD of your favorite movie – I forgot and watched the History channel again, the entire time, which is ok but I now know way more about the Mayan civilization than I ever cared to…